Let’s find your answer.
Start here for help with access, your account, and watching videos.
How do I get into the library?
Choose Get access, enter your name and email, and confirm the code from your inbox. Once your email is verified and your profile is complete, you can open the member library.
My email code hasn’t arrived. What now?
Check your spam or promotions folder and make sure your email address is correct. Wait at least one minute before requesting a new code. Use the most recent code; older codes may no longer work.
Do I need to share a phone number?
No. Your name and email are enough to get access. You can add or remove your phone or WhatsApp number in My account. Your phone number is not verified by this site.
Will I receive marketing emails?
Only if you choose to receive email updates. Access to the library does not require this. You can turn updates off at any time in My account.
A video won’t play. What can I try?
Use Refresh player beneath the video, check your connection, and try a current browser. If you have been signed out, verify your email again. If the issue continues, tell support the video title and your device.
Where are the mining and Hashnet explanations?
Open the member library and choose Support or Deep dives. Explanations appear there as the Hashnet team publishes them.
Still need a hand?
Support contact details will be available when the library opens. For now, contact the person who invited you.